Refunds and withdrawal
This is a translation. The Danish version is the binding one. Read it in Danish.
In short:
- Until payment opens, you cannot buy a subscription to KURS – the trial and the invitations are free, and there is nothing to refund.
- Withdraw from your first purchase within 14 days – and you get all your money back.
- Cancel your subscription at any time. You keep the plan until the end of the period, and there are no further payments.
- Your data is never locked. If your plan stops, KURS carries on with Free.
Who refunds the money
Once payment opens, the subscriptions to KURS are sold by our reseller Paddle.com Market Limited ("Paddle"), which is the Merchant of Record for all orders. It is Paddle that takes your payment, and Paddle that refunds the money – in the same way as you paid. Paddle's own refund policy also applies (paddle.com/legal/refund-policy). If something here is better for you, that applies.
Withdraw within 14 days
- You have a 14-day right of withdrawal from the day you buy a subscription. It applies to your first payment – not to later renewals.
- How to withdraw: Open "Manage or cancel" in KURS, or use the link in the receipt from Paddle. This opens Paddle's customer portal, where you press the withdrawal button. You can also simply write to us. You do not have to give a reason.
- The money comes back no later than 14 days after Paddle or we have received your message.
- Your plan stops, and KURS carries on with Free. All your data stays.
Access straight away – and our promise
KURS is digital content, and your plan takes effect as soon as you have paid. Under the law, the right of withdrawal for digital content lapses once you have been given access – but only if you have expressly agreed in advance to get access straight away and have acknowledged that you thereby lose your right of withdrawal. Paddle may ask you for this when you pay.
Our promise: Even if you have agreed to get access straight away, you get the full amount of your first payment back if you withdraw within 14 days. If you cannot see the withdrawal button in Paddle's customer portal, write to us – and we will take care of it.
Cancel your subscription
- You can cancel at any time under "Manage or cancel" in KURS or via the link in the receipt from Paddle.
- The cancellation takes effect from the end of the period you have paid for. You keep the plan until the end of the period, and there are no further payments. After that, KURS carries on with Free.
- If you cancel as a Founder, the Founder price is gone. A new subscription costs the full price.
Renewals
- A subscription renews automatically until you cancel it. As a rule, a payment for a new period is not refunded – cancel before the next period if you want to stop.
- Did you forget to cancel? Write to us within 14 days of the renewal – and we will find a solution.
Market as a yearly plan
The Market plan as a yearly plan costs more than 2,000 DKK. Under sections 28–29 of the Danish Consumer Contracts Act (forbrugeraftaleloven), you can cancel it with 1 month's notice to the end of a month once 5 months have passed, and get back the payment for the prepaid whole months after the cancellation. This applies to all yearly Market plans – also with the Founder price. Write to us, and we will arrange the cancellation and the refund through Paddle.
Errors in KURS or in the payment
- If KURS has a defect, we fix it. If we cannot do so within a reasonable time, you get a proportionate price reduction – or you can terminate the purchase and get your money back (the Danish Sale of Goods Act, købeloven).
- If you have been charged too much or twice, we refund the excess.
- Write to us before you ask your bank to reverse a payment. That is usually quicker.
Keys bought directly from us
If you have bought a key directly from us (e.g. with MobilePay), you always have a 14-day right of withdrawal from the day the purchase is agreed. Write to us before the deadline – and you will get the full amount back no later than 14 days afterwards, in the same way as you paid. At the same time, remove the key from KURS. A key does not renew by itself, so there is nothing to cancel.
Contact
Write to us at kontakt@getkurs.com. Please include the email address you bought with, so that we can quickly find your purchase. If you are not satisfied with our reply, you can complain via forbrug.dk (Nævnenes Hus, the Danish consumer complaints service).